Terms and Conditions of Sale

Object

These general conditions have as their object the purchase of products and services, made remotely through internet network on the site “www.arcadiabags.com ”, belonging to company “ARCADIA SRL”, registered at Registrar of Companies N° TERAMO 93865, VAT 00760080671, with headquarter placed in “Via delle Industrie, 13 64013 Corropoli, Teramo (Italy)

Each purchase will be governed by the law of Dlgs. n° 185/99 of the Civil Code and the privacy policy will be governed by the law n° 675/96 of the Civil Code and its subsequent amendments.

For further information on orders, shipments, refunds and returns please, go to the area to your account section, or directly contact the company to the following email address: [email protected]

For any other legal information, please consult the sections: Returns, Legal Aspects, Privacy Policy.

Acceptance of the terms and conditions of sale

The customer, by sending electronic confirmation of his purchase order, unconditionally accepts these Terms and Conditions Of Sale and undertakes to observe them during all his business relationship with the Company, confirming to have read and accepted all the information provided under the above mentioned rules and also acknowledging that the Company “Arcadia srl” is not bound to different conditions, unless previously written agreement. The company sells its products on the site arcadiabags.com and this activity is exclusively aimed to the retail.

Customer’s obligations

These Terms and Conditions of Sale must be examined on line, by the https://arcadiabags.com visitors before they confirm their purchases. By sending them the order confirmation implies full knowledge of these Terms and Conditions and their full acceptance.

The Customer undertakes, once the on-line purchase procedure has been completed, to print and conserve these terms and conditions already examined and accepted during the on-line purchasing procedure, in order to fully satisfy the conditions in Art.3 and 4 of Dlgs. n° 185/99 law.

How to purchase

arcadiabags.com is an on-line site which offers the opportunity to purchase products of “ARCADIA srl” Company.

The on-line purchase of the products available, as illustrated and described in their descriptive and technical sheets, is made by the customer at the price specified therein and inclusive of VAT. The shipping fees are not included and they shall appear during the purchase procedure. The purchase must be confirmed by sending the order confirmation. Shipping fees planning as below. Delivery time is meant from the moment of the pickup.

AREAPRICE
USA

Express 2/4 business days:

  • 29 USD;
  • Free (for order over 250 USD);
  • DDP (Delivery Duty / Taxes Paid).
ITALY

Express 1/2 business days;
Sicilia and Sardegna 2 business days:

  • 15 €;
  • Free (for order over 250 €).
EUROPE

Express 2/4 business days:

  • 20 €;
  • Free (for order over 250 €);
  • DDU For Switzerland only (Delivery Duty / Taxes Unpaid).
UNITED KINGDOM

Express 2/4 business days:

  • 25 EUR;
  • Free (for order over 250 EUR);
  • DDU (Delivery duty unpaid).
AUSTRALIA

Standard up to 15 business days:

  • 39 AUD;
  • Free (for orders over 400 AUD);
  • DDP (Delivery duty paid).
CANADA

Express 2/4 business days:

  • 29 CAD;
  • Free (for orders over 300 CAD);
  • DDP (Delivery duty paid).
UNITED ARAB EMIRATES

Standard up to 10 business days:

  • 135 Dirham;
  • Free (for order over 1.300 Dirham).
  • DDP (Delivery Duty Paid);
REST OF THE WORLD

Standard up to 20 business days:

  • 49 €;
  • DDU (Delivery Duty / Taxes Unpaid);
  • Free (for order over 900 €).

Before confirming the purchase, to the customer will be shown the unit price of each product chosen, the total amount in case of multiple purchase and the related shipping fees.

Confirming the purchase, once the transaction has been completed, the customer shall receive an email containing his order number, the date and the total amount of the order.

The agreement is completed when the company “ARCADIA srl” receive the order form, after checking all the related order details are correct.

The order form will be filed in our database for the time necessary to process the order and within the terms of the law.

The customer can access at any time to his order form consulting the site section “RESERVED AREA”.

The Company “ARCADIA srl” shall take care to display on the web-site “arcadiabags.com” only the products actually available, but in the case the products displayed are no longer available at the time of the order confirmation, “ARCADIA srl” shall notify to the Customer within fourteen (14) days from the day after the order has been confirmed, the unavailability of the products ordered. In the case the payment has been processed, “ARCADIA srl” will refund the Customer what has already been paid.

Methods of Payment

Payment for the products purchased and shipping fees must be paid by the customer at the time of the order confirmation using a credit card available and on-line displayed, or in advance by bank swift

PayPal accounts and credit cards
  • Via PayPal, worldwide leader in secure on-line payments, we accept all the main credit cards and PayPal accounts. A Pay Pal account or a payment by credit card are the most comfortable and convenient method of payment to reduce the time of the order processing.
  • The order and the related details are encrypted, based on the SSL (Secure Socket Layer) system and directly transmitted on the PayPal server which ensure the security of data transmission according with the laws. VeriSign (http://www.verisign.com) is one of the main certification institution for the SSL (Secure Socket Layer) certificates, used to protect the on-line transactions. SSL (Secure Sockets Layer) secures web-sites through the encryption of information and their authentication. SSL Certificates are made up of a public key and private key. The first is used to encrypt the information, while the second is used to decrypt them. When the browser displays a secure domain, an SSL handshake authenticates the server and the client, selecting the encryption method and setting a unique key for the session. This allows to establish a secure session that guarantees the integrity and the privacy of the information transmitted. For further information regarding PayPal payments, we invite the Customer to visit www.paypal.com.
  • The credit card information are protected and secure as they shall be directly encrypted to the secure PayPal servers. The information are sent from the PayPal servers to the international authorized circuits, which return the result of the transaction, providing the information of the purchase success. Security is enhanced by the use of the most popular security system for data encryption, the SSL3 (Secure Socket Layer) with 128-bit triple DES algorithm. This system has been issued by Verisign (http:// www.verisign.com ) and their safety standards are recognized by the network.
  • The amount shall be debited on the credit card at the time the customer confirms the purchase order.
Stripe

With Stripe you can make the payment easily and securely. The Stripe platform simplifies and helps to make all phases of the purchasing process safer.

Promotion

VALENTINE’S DAY
The discount can be used by combining any Arcadia purse and wallet. The discount will automatically be applied after adding a bag and a wallet to your cart. The offer cannot be used in combination with other ARCADIA offers or promotions. Discount is applied to models and items, while stocks last. The promo provides at most 1 wallet for a single order. The discount can only be used once.

COMPLIMENTARY PRODUCT
In case of a promo with complimentary product included, it provides at most 1 free item for a single order. The complimentary item can’t be returned, exchanged, replaced or refunded. It is a limited time offer.

Shipping

We use the following couriers: FEDEX – DHL – POSTE ITALIANE – UPS – GLS.  Please allow 24-48 hours processing time for all orders. The delivery time is meant from the moment of the pickup.

The order will be delivered to the address specified by the customer. In the package is contained: the products ordered, a recap of the order placed.

In case of multiple products purchased, the order can be split in different shipments, without incurring any responsibility for the company “ARCADIA srl”. Couriers do not offer service to P.O. boxes, APO/FPO addresses or Freight Forwarding Companies. Orders with those destinations will be delayed until we are able to contact the customer for a business or residential address.

In case the package is uncollected and returns to the sender for the following reasons:

  • unjustified refusal by the customer;
  • unknown/mistaken address provided in the registration form;
  • unpaid duties and taxes.

The customer will be charged for the related return shipping fees and customs duty as below:

  • USA: 100 US$ or 100 €
  • Canada: 150 CA$ or 100 €
  • EU: 40 €
  • Switzerland: 100 €
  • UK:  100 €
  • Australia: 250 AU$ or 150 €
  • UAE: 600 AED or 150 €
  • Rest of the world: 150 €

NOTE: You must place your order before 11:00am (CET) for same day shipping, otherwise it will be processed the following business day. All orders are subjected to verification. High order values or incorrect/incomplete order information may delay shipment.

Shipping times are subjected to change and not guaranteed. Signature may be required on all Arcadia packages.

For USA clients: Arcadia delivers orders to all 50 U.S. states. Orders may suffer delays in dispatch and delivery due to public holidays: New Years Day, President’s Day, Martin Luther King Day, Memorial Day, July 4th Holiday, Labor Day, Columbus Day, Thanksgiving weekend, Christmas Eve, Christmas Day, New Years Eve.

In order to offer a fast, secure service, all deliveries are made by FEDEX, DHL, UPS and POSTE ITALIANE, which offers the possibility of tracking the individual deliveries during each stage of transit.
Before accepting the product the customer must check that the package is closed, intact, not damaged or wet. If your package is damaged at the time of delivery, we suggest that you write a note at the time of signature specifying that you are accepting a damaged package.
The Arcadia Company is responsible no more once the package has been delivered.

IMPORT DUTIES AND TAXES

• DDP (Delivery Duty/Taxes Paid) for: USA.

It means that Arcadia takes care of duties and taxes, however, for high value orders (over 700 USD), it may happen that the courier can present you with a separate invoice for local taxes according to the destination country customs regulations.

• DDU (Delivery Duty/Taxes Unpaid) for: United Kingdom, Canada, Russia, Asia, Rest of the World.

The indicated price of the products does not include taxes and VAT. The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country where shipment is made.
We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before placing an order.

Outside the European Union, customs duties and taxes are not refundable. In any case, you may be able to recover the costs by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker if you wish to have duties refunded on the returned goods

Legal Guarantee

The products purchased through the site arcadiabags.com are subjected to discipline, as applicable, referred to D. lgsl. No 2.2.2002 24 (G.U. No 57, 8.3.2002) concerning sales contracts and warranties for consumer goods and, although not expressly mentioned, the specific provisions laid down on the Civil Code.

This warranty shall apply to products which present defects of conformity not found at the time of purchase, provided that the product is used correctly and diligently.

The above warranty shall not be applicable in case of negligence and carelessness in the use and maintenance of the product. The warranty is personal and shall apply only to the original buyer, being the sale reserved to private customers and not to dealers, retailers, etc..

Any product manufacturing defects must be notified within fourteen (14) days from the receipt of the goods. The written notice must be attached by the customer at the time of the defective product return.

The product, even if defective, in order to be replaced must, at the time of return, be complete with packaging and all accessories and any documentation received from the customer at the time of purchase. The return of the product without the original packaging, accessories and any documentation referred to above prevents the Company from replacing the product itself.

Before shipping, the customer has to send an email to [email protected] and the Arcadia company will send the necessary documents to return the product.

The company reserves the right to verify the real product defects claimed by the customer and it shall replace the product only after such control. The request shall be processed only if the package returns undamaged and comprehensive in all its parts.

Packaging

Each product purchased is comprehensive of its protective bag and it will be delivered in a box.

Entitle to withdraw.

The purchases made on arcadiabags.com site are governed by Italian law concerning the on-line sales. If the customer wants to renounce to the purchase made, he is, within 14 days from the date of delivery, entitled to withdraw, therefore the possibility to return the product for free without applying any penalty and without giving any reason. The company accepts the return of any item, provided the product is unused and with all the related tags still intact and attached on, refunding the full amount (excluding packaging, PayPal or any other credit institute commissions, customs and shipping fees, as provisions by Italian law).

To entitle to withdraw the customer must send the purchased items intact in all their parts. The company “Arcadia srl” must receive them within 30 business days from the delivery to the customer.

To entitle to withdraw products must not be used, worn, washed or damaged and they also must be intact in all their parts including any identification tags applied on them.

Returns & Refunds

Products must be returned in their original packaging including the purchase receipt. If the box used for shipping is irreparably damaged, the customer can use an equivalent box in size and strength. Before proceeding with the return, the customer has to send an email to [email protected] and the Arcadia company will send the necessary documents to return the product. The product must have all the tags intact and still attached or the return won’t be processed. After receiving the return and verifying the correctness of the operations, the company shall send the customer an e-mail to the registered e-mail address as acceptance confirmation. If the order has been paid by credit card, the refund time depends on the operator. If instead, the order has been paid by a PayPal account, the refund will be executed directly to the PayPal account used for the payment, simultaneously to the crediting transaction. The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.

In order for the return to be authorized, please be aware of the following conditions:

  • RMA requests will be accepted only if received within 14 days (CET) from delivery date;
  • for USA/CA the return service is totally free for 1 product. From the 2nd product on, return shipping is customer’s responsibility;
  • for EU (Switzerland not included) the return service is totally free;
  • rest of the World: no free returns. Return shipping is customer’s responsibility;
  • no free returns on items on sale outside the EU. Return shipping is customer’s responsibility;
  • used products and\or without their original tags still attached on won’t be processed for refund and returned to sender;
  • return box must have the same size of the original box, larger size won’t be accepted;
  • initial shipping charges will not be refunded;
  • customized products can’t be refunded;
  • coupons can’t be applied on product exchanges;
  • exchanged products can’t be returned or refunded;
  • due to customs regulations, return products must be dropped off at forwarder facility within 5 business days after receiving the return label or they won’t be able to be processed for refund and sent back to the sender.

The company reserves the right to verify the real product defects claimed by the customer and it shall replace the product only after such control. The request shall be processed only if the package returns undamaged and comprehensive in all its parts.

Returns can be addressed to:
ARCADIA srl
via delle industrie 13
64013 Corropoli TE – Italy
T: +39 0 861 83275
[email protected]

No free returns on items on sale outside the EU. Return shipping is customer’s responsibility. RMA (return merchandise authorization) must be filled out and submitted before returning the product. Customer can contact [email protected] for the RMA to be sent.

Returns on exchanged products are not free. The customer will pay for shipping and duty to send the product back. Arcadia is not responsible for duty on arrival of the goods, any extra cost will be charged on the refund.

Initial shipping charges will not be refunded.

In case of return, it’s not possible to take advantage of the discounts related to the purchase of the returned product.

Price/Product Matching – Due to customs regulations, we do not offer price/product matching.

Coupons cannot be applied on products on sale.

Arcadia Lovers reward program

  1. . Arcadia Lovers is the exclusive Arcadia reward program, available to Arcadia customers. Joining the program is free.
  2.  Subscribers to the Arcadia Lovers Reward Program enjoy the following advantages reserved on the online store www.arcadiabags.com.With every Arcadia purchase on www.arcadiabags.com you will earn points (purchase value = number of points).The total amount of points accumulated corresponds to a percentage discount defined as follows:
    200 points = $10 coupon;
    400 points= $20 coupon;
    1,000 points = $50 coupon;
    2,000 points = $100 coupon.The discount percentage is applied to purchases after exceeding the points thresholds on online purchases. The accumulated points are awarded during the shipment of the goods. In the event of a return, the points are deducted.Points are valid for one year, from the last time you earned points. Once you redeem your points, you will get a coupon code valid for 6 months on our online shop. Individual discount coupons cannot be combined with each other.
  3. Joining the program is easy: you can register on www.arcadiabags.com/arcadia-lovers
  4. Following the subscription to Arcadia Lovers Reward Program and upon specific consent, the subscriber shall receive marketing communications relating to new Arcadia collections and offers.
    The subscriber can withdraw consent to receive marketing communications at any time.
  5. By enrolling in the Arcadia Lovers Reward Program, you hereby accept the following terms and conditions.

Terms and Conditions
These are the General Conditions related to the “Arcadia Lovers Reward Program”.

– Only those who are of legal age and who have the ability to enter into binding contracts can join the Arcadia Lovers Reward Program.

– The rewards regulation set out under point 2) can be subject to changes: any change in the regulation shall be immediately communicated to the member by email.

– Enrolment in the program is valid for an indefinite period; it will be deactivated in case of non-use for 3 consecutive years, meaning not having purchased in the last three years one or more products on www.arcadiabags.com. At the end of the period, your data will be made anonymous and all your benefits will be canceled.

– The member can withdraw from the Arcadia Lovers Reward Program at any time, free of charge by sending an email at [email protected]; by withdrawing from the Arcadia Lovers Reward Program, the collected points will be definitively canceled.
– ARCADIA srl Pelletterie reserves its right to periodically modify, even partially, these general conditions, the reward program and related services. The related changes will come into effect starting from their publication on the website www.arcadiabags.com. In the event that the member does not accept the changes made, she/he will have the right to cancel her/his registration, which is her/his right at any time, as specified in the previous point.

– ARCADIA srl Pelletterie also reserves the right to suspend, temporarily or definitively, at any time, this loyalty program, without the member being able to make a complaint (except for the respect of the rights already acquired by the member at that moment), by giving notice on the website. These Regulations can always be consulted on the website.

– Membership in the Arcadia Lovers Reward Program is personal and cannot be transferred to third parties.

– Any improper use of the Arcadia Lovers Reward Program membership or harmful use of the Arcadia image and brand, in violation of these general conditions (and in particular the transfer to third parties of the rights deriving from membership of the Arcadia Lovers Reward Program) may result in the immediate exclusion from the programme: exclusion will result in the loss of all rights deriving from or connected to the Arcadia Lovers Reward Program, including any points and/or other discounts already accrued.

– You, the member, accept these Terms and Conditions by confirming your membership in the Arcadia Lovers Reward Program.

By accepting these Terms and Conditions, you declare that you have read and understood the ARCADIA Privacy Policy.
Any disputes arising out of or in connection with this agreement and its terms and conditions will be governed by Italian law; the Courts of Milan, Italy, will have exclusive jurisdiction, except for any mandatory jurisdictional provisions contained in foreign national laws.
The applicable law is the Italian law, without prejudice to the applicability of other national laws deriving from mandatory rules.

Information and claims

For any further information or claims the customer can send an e-mail to: [email protected]

Jurisdiction and competent Court.

This contract will be governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract is referred to the Court of Teramo5